Thank you for shopping with FORGEO.
We strive to ensure every order is packed carefully and delivered safely to your doorstep.
Order Processing
Orders are typically processed within 1–3 working days after payment confirmation.
During promotional periods, festive seasons, or high order volume periods, processing times may take slightly longer.
Orders are not processed or shipped on weekends and public holidays.
Shipping Coverage
We currently ship within:
- West Malaysia
- East Malaysia
Shipping availability and courier services may vary depending on the delivery location.
Shipping Fees
Shipping charges are calculated automatically during checkout based on the delivery location and order size.
FORGEO may occasionally offer free shipping promotions for selected campaigns or minimum purchase amounts.
Estimated Delivery Time
Estimated delivery timelines after shipment:
- West Malaysia: 1–5 working days
- East Malaysia: 3–10 working days
Please note that delivery times are estimates only and may vary due to courier operations, weather conditions, or unforeseen circumstances.
Order Tracking
Once your order has been shipped, a tracking number will be sent to your registered email or phone number.
Customers may track their parcel directly through the courier service provider.
Damaged or Missing Items
If you receive:
- a damaged item
- incorrect item
- incomplete order
please contact us within 3 working days from the date received.
Photos or videos may be required for verification purposes.
Delivery Delays
While we do our best to ensure timely delivery, FORGEO shall not be held responsible for delays caused by:
- courier service disruptions
- natural disasters
- incorrect shipping information provided by customers
- unforeseen logistical issues
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